1. the service very unkind-didn't they receive lesson about CS?, they treat everything including me sth bothering. and nearly not able to speak or understand English. 2. cleanliness moldy room and moldy smell, dirty facility-especially coffee port.. although I reported them to fix the problems, they didn't move. how could be possible? I'm still mad about all of this hotel! 3. Location really unconvenience.there's nothing near from this hotel. also the view is terrible. 4. e.t.c. they didn't keep their promise. I got some welcom coupon offering some drinks(Beer or fruits juice) to visitors. I wanted beer, but they didn't offer without any excuse. just told me they coudln't. just cup of juice is offered only. now I see why the rate of this hotel is low. I won't never visit this hotel.